SHIPPING & RETURNS
At Datzmee™, we believe shopping should be just as fun as finding the character that matches your personality! Whether you’re adding to your collection, expressing your vibe, or surprising someone with a gift, we want your experience to be smooth from checkout to delivery.
1. SHIPPING INFORMATION
Order Processing: We aim to process and prepare all orders within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day. During period of high demand, processing may take longer. Once your order ships, you will receive a confirmation email.
Shipping Destinations: Datzmee ships to eligible domestic and international destinations. Available methods and delivery options are displayed during checkout. If a destination is unavailable, we are currently unable to accept orders for that location.
2. RETURNS POLICY
Our 30-Day Return Policy: If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. The item must be unused, in its original condition, and with original packaging. Proof of purchase is required.
How to Request a Return: Visit the Contact Us page on our website and provide your order number and the name of the item. Wait for authorization before shipping merchandise back.
3. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible, preferably within 7 days of delivery. Include your order number, clear photographs of the product, and a brief description of the problem via our Contact Us page.
4. PRODUCT CARE & HANDLING
To maintain your collectible’s condition: Handle Gently, avoid excessive pulling or stretching of the hanging cord, and clean with a soft, slightly damp cloth when necessary. Damage from misuse is not covered by our change-of-mind policy.
THAT’S ME! THAT’S DATZMEE!
2. RETURNS POLICY
We want you to love your Datzmee! If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. To qualify for a standard return, the item must be unused, in its original condition, and returned with all original packaging and accessories. The product must not show signs of misuse or damage caused after delivery. Proof of purchase is required.
No Exchanges
Datzmee does not offer product exchanges. If you would prefer a different Datzmee character, you may request a return of your original purchase under our 30-day return policy and place a separate order for the character you want.
How to Request a Return
1
Visit the Contact Us page on our website.
2
Provide your order number and the name of the item you wish to return.
3
Briefly explain the reason for your return and wait for return authorization.
Please do not ship merchandise back without first receiving return authorization. Original shipping charges are generally non-refundable for change-of-mind returns.
4. REFUNDS
Refund Approval
Once an authorized return is received, we will inspect the merchandise to confirm that it meets the applicable return conditions. You will be notified whether your refund has been approved.
Refund Processing Time
Approved refunds will generally be processed within 5–10 business days after approval. Refunds will be issued to the original payment method unless otherwise required by law. Depending on your bank or payment provider, additional time may be needed for the funds to appear in your account. If you have not received your refund after the expected processing period, please contact us.
Non-Refundable Items
- Products that have been used or damaged after delivery.
- Products missing original accessories or packaging.
- Merchandise returned outside the 30-day return window.
- Items marked as final sale at the time of purchase, where legally permitted.
- Gift cards, where applicable and legally permitted.
5. LOST, MISSING OR DELAYED PACKAGES
Delayed Deliveries
If your order has not arrived within the estimated delivery period, please review your tracking information. If the delay continues, contact us through our website so we can assist with a carrier inquiry.
Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout. If you notice an error in your shipping address, please contact us immediately. We will attempt to correct the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been dispatched. If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order is resent.
6. PRODUCT CARE & HANDLING
Datzmee characters are designed to bring personality and fun wherever you go. To help maintain your collectible’s appearance and condition:
- Handle your Datzmee gently.
- Avoid excessive pulling or stretching of the hanging cord and attachment loop.
- Do not use the hanging loop to support heavy objects.
- Avoid prolonged exposure to extreme heat, direct sunlight, or harsh chemicals.
- Clean gently with a soft, slightly damp cloth when necessary.
- Allow the product to air-dry completely before storing.
The molded hanging loop and foam character are decorative components and should not be subjected to excessive force. Damage resulting from misuse or improper handling is not covered by our standard change-of-mind return policy.
7. ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request before the order ships. Once an order has been dispatched, changes or cancellations may no longer be possible through our fulfillment process. You may still be eligible to request a return after delivery under our 30-day return policy or exercise any applicable statutory cancellation rights.
8. NEED HELP? WE’RE HERE!
Have questions about your order, shipping, or returns? We’re happy to help! Visit the Contact Us page on the Datzmee website and send us a message with your order details. Our team will review your inquiry and respond as soon as reasonably possible.
THAT’S ME! THAT’S DATZMEE!
Datzmee™ reserves the right to update this policy as our products, shipping services, and business operations evolve. Any changes will be published on this page. This policy does not override or restrict consumer rights provided by applicable law.